Right now, I work as a CX Content Operations Specialist at Dropbox, where I help manage and optimize content across customer-facing platforms and internal training systems. My role sits at the intersection of content, design, and systems, I format and stage help articles, optimize visuals, coordinate localization workflows, and ensure content quality through audits and QA. It’s a fast-paced, detail-focused environment that’s sharpened my ability to collaborate cross-functionally and deliver user-friendly solutions at scale.

On the side, I’m pursuing a Master’s in UI/UX Design at LABASAD, not just to deepen my technical skills, but because I wanted to take the next step toward becoming a more thoughtful, research-driven designer. I’ve always loved the blend of creativity and logic in UX, and this course has given me the space to dig into what makes a great product, from wireframing and design systems to accessibility, user testing, and even how AI is reshaping the future of interaction. It’s exciting to apply what I learn in real time and see the direct impact on the work I do.

Before Dropbox, I worked in New York as a Web & Graphic Designer at The Conference Forum, where I helped launch a new company website spanning nine domains and created print and digital materials tailored to industry-specific events. And back in university, I developed an educational app and toy for children as part of my final year project, a full-cycle UX process involving research, wireframes, prototyping, and usability testing with real families.

From product to content to experience, I bring a holistic design mindset that’s grounded in empathy, clarity, and creativity. I’m currently seeking opportunities where I can keep growing as a designer, work with passionate teams, and contribute to digital products that truly make a difference.